Payment

What is the payment method?

We chosed MOLPay as our only payment gateway as it is the most convenience payment gateway in Malaysia. MOLPay supports Affin Bank, Affin Islamic, Alliance Bank, Alliance Islamic, AmBank, AmBank Islamic, Bank Islam, Bank Muamalat, Bank Rakyat, CIMB Bank, CIMB Islamic, Deutsche Bank, Hong Leong Bank, Hong Leong Islamic Bank, HSBC Bank, HSBC Amanah Bank, Kuwait Finance House, Maybank, Maybank Islamic, OCBC Bank, Public Bank, RHB, RHB Islamic Bank, Standard Chartered, Standard Chartered Saadiq and UOB. Check full details about our payment gateway at http://www.molpay.com.
*If have any inquires about online shopping please contact our administration executive +6011-28998289 (Meera).


Wholesale payment method?

For wholesale payment method, please contact our administration executive +6011-28998289 (Meera).


How do I make a payment?

Its a simple steps shown as you add your item in “cart”, Just follow the flow of the “cart” page,  Add to cart > Fill information about buyer > Select shipping method > Make payment > Wait for the item to arrive at front of your door! *

 

Shipping

 

Shipping Method

Our courier of choice is Poslaju Malaysia because Pos Laju has the widest network coverage and the largest courier fleet in Malaysia. Pos Laju has won numerous industry accolades that cement its position as the leading domestic courier company in Malaysia. To track your parcel by poslaju, please refer http://www.poslaju.com for more information


Return & Refund

Did you have a refund policy?

Yes, we ill refund if the error is on our webstore or the error is from our side.


Did you have a return policy?

Yes, if you received the wrong specification of product, we will ship a new package to you. But if it caused by your fault, we will not compensate anything or send a new product to you.

To return, please return the item to:
Name : Luxone International Sdn Bhd
Address : No 65-2, Jalan 3/23A, Taman Danau Kota Off, Jalan Genting Kelang, 53300 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur.
Tel : +603-41443355

Please attach the invoice in the parcel.